Service Commitment

Mission

The MSAC provides a safe, judgement-free space where anyone who has been affected by sexual violence will be welcomed, listened to, believed and supported. Their choices will be respected.

Description of services for victims of sexual violence

Designated centre providing medico-social services for sexual assault victims

• In partnership with the Montreal General Hospital and the CLSC Métro du CIUSSS West-Central Montreal, any person 18 years of age or over who has been sexually assaulted in the past 12 months will be accompanied by a MSAC counsellor during the medico-social intervention.
• This service is available in both English and French, 24 hours a day, seven days a week.

Individual counselling

• A team of professional clinical caseworkers offers a series of weekly meetings are offered to anyone 18 and over who has been sexually assaulted during the past 12 months.
• This service is offered in both English and French.

Sexual Violence Helpline

• The Sexual Violence Helpline is an anonymous, confidential listening, support and referral service for anyone affected by sexual violence.
• Services are free of charge, and offered 24 hours a day, seven days a week.

Commitments towards persons who are victims of sexual violence

As provided under Sections 3, 4 and 6 of the Act to assist persons who are victims of criminal offences and to facilitate their recovery, the MSAC undertakes to do the following:  

• Take into consideration the point of view of persons who are victims, regarding the sexual violence they experienced and to give due consideration to their views and concerns where their rights are affected.
• Treat persons who are victims with compassion, courtesy, fairness and understanding and with respect for their dignity.
• Respect the privacy of persons who are victims.
• Inform persons who are victims of the following:
  • their rights and the recourse they can pursue to assert them
  • the assistance measures provided according to their needs
  • all health and social services, as well as any other form of assistance, prevention or protection services that are available in their community and through which they can obtain the necessary medical, psychological or social assistance
  • testimonial aids
  • Inform persons who are victims of the various complaint processing procedures. 

Description of the complaint processing procedure

Persons who are victims of sexual violence who wish to submit a complaint regarding services provided by the MSAC must complete the official complaint form and send it to Dèby Trent, Director of the MSAC, by email at plaintes@cvasm.ca.

Download the complaint form (Word document)

The MSAC undertakes to send the complainant an acknowledgement of receipt within 10 working days. The complaint will be processed in accordance with an internal examination procedure. The complainant will be informed of the decision regarding their complaint within 60 working days of the acknowledgement of receipt.

Date of adoption

August 31, 2022